Copyright © 2020 Federation of Students, University of Waterloo operating as Waterloo Undergraduate Student Association
'MATES is currently offering online appointments on Microsoft Teams, Live Chat sessions (as of September 20th, 2021), and in-person appointments at the main office. Appointments can be started by booking in advance, as well as by dropping in during available hours.
Live chat: Click to start a new live chat session (https://chat.socialintents.com/c/uwmates)
Monday, Wednesday: 2PM – 4PM EST
Tuesday, Thursday: 6PM – 8PM EST
Friday - Sunday: Closed
In-person appointments (Student Life Centre, 3rd Floor, Room 3102):
Monday - Friday: 10:30AM – 4:30PM EST
Saturday – Sunday: Closed
Online appointments (Microsoft Teams): Click to start a Microsoft Teams session *please note that if there is currently an appointment in process, you may have to wait to speak with a volunteer*
Click here for Monday – Friday: 4:30PM – 9:30 PM EST
Click here for Saturday – Sunday: 10:30AM – 4:30PM EST
One-to-One Peer Support
MATES provides services to students who are experiencing stress and anxiety, academic issues, social and relationship difficulties, mental health challenges, and transitional challenges into University life and challenges in adapting to culture.
MATES is a peer-support service for the undergraduate student population. MATES Peer Support Volunteers support students experiencing social and academic challenges as well as low-level mental health concerns and stress. The MATES team consists of trained student volunteers who are knowledgeable about various on and off-campus resources and can assist students in navigating these services. A MATES session lasts for one hour maximum. To request an appointment, please follow this link: https://wusa.ca/services/uw-mates/uw-mates-request-appointment-form.
Chat Confidentiality Statement
Everything you talk about in your MATES session will be kept confidential; however, we will have to break confidentiality and connect you to more professional supports in the following scenarios:
- If you tell us or if we have reason to believe that you are at risk of harming yourself or others
- If there is a safety concern for someone aged 16 or under
- Or if you are experiencing abuse from a medical or health care professional
All chats will be discussed during our debrief meetings without disclosing any identifying information about the student, with the purpose of reflecting on and improving the service we provide to you.
Peer Support volunteers will be documenting information about all MATES chats in an online contact summary form that will be kept on Microsoft Forms. This data will be kept in a secure Microsoft account that is only accessible to Mimika Hazra and Sam Woolven who are the Fall 2021 UW MATES Coordinators. Any data will be read-only by them and no other individual.
Incident Report Form
Have you experienced any issue you want us to know about? Fill in this Incident Report Form to let us know.
MATES (Mentor Assistance Through Education and Support) is a one-to-one student peer support program offered by the Waterloo Undergraduate Student Association in consultation with Campus Wellness. MATES provides support to students who are hoping to build social skills, or are experiencing personal or academic concerns or low-level mental health and wellness difficulties. MATES volunteers are also well-trained and knowledgeable about various resources on and off campus and can assist students through the navigation of those resources.
MATES volunteers go through an intensive selection process and receive extensive training in mentorship by Counsellors from UWaterloo Counselling Services. MATES volunteers are trained in the following areas:
- academic issues
- social and relationship difficulties
- coping skill development
- transitional challenges to university life
- challenges in adapting to culture
We offer both appointment and drop-in sessions. Students can set up an appointment with a MATES Peer Supporter by filling out our appointment form below. Alternatively, students may utilize our drop-in hours and be seen at the next available appointment time, however we recommend booking an appointment to ensure that you have a full hour reserved at your preferred time.
MATES support is offered in a variety of languages. Check our Facebook page for the most up-to-date list of languages available. You can also email us at email@example.com for more details.
Request an Appointment
Please use the MATES Request Appointment Form if you wish to make an appointment with a MATES volunteer for one-to-one peer support. If you are looking for more information regarding the program or have any other questions, please email firstname.lastname@example.org (*do not use the appointment form). When you contact us, your inquiry will be processed with confidentiality and professionalism, and will be answered as soon as possible.
Other Offices won't be open until further notice due to limited access on campus.
Student Life Centre, 3rd Floor Room 3102:
Monday - Friday: 10:30AM – 4:30PM EST
Satellite Campus Offices:
Note: MATES only operates by appointments during Exam Periods.
Welcome back to campus!
Join MATES to learn about support available to you on campus and win prizes with our new scavenger hunt event! Participate virtually or in person from September 26 until October 9, 2021, using the GooseChase app (https://play.google.com/store/apps/details?id=com.goosechaseadventures.goosechase). Use code 'BLVWPW' to participate virtually, and code 'ZM383Z' to participate in-person. If participating in person please follow all university COVID-19 guidelines and stay safe!
MATES services are available to all University of Waterloo students. If you are struggling or experiencing challenges that relate to your personal well-being, please use the appointment form or drop-in to our office hours. If you have any questions regarding appointments, services, or how to get involved, please do not hesitate to send us an email. No problem is too small – our services are here for you!
Office Location: MATES is available at SLC 3102.
Support After Hours
MATES cannot provide any peer support through email or over the phone. Please utilize our drop-in services at the hours listed above or Campus Wellness for immediate support.
If you need urgent support after hours regarding mental health and/or personal well-being contact one of the following support numbers that are open 24/7.
Here 24/7: 1-844-437-3247
In the event of an emergency or crisis off campus, please call 911 immediately. In the event of an emergency or crisis on campus, please call UW Police Services immediately at 519-888-4567 ext. 22222. MATES should never be contacted for immediate safety concerns.
MATES acknowledges that we are operating on the traditional territory of the Attawandaron, Anishnaabeg, and Haudenosaunee peoples. The University of Waterloo main campus is located on the Haldimand Tract extending six miles on either side of the Grand River, which was promised to the Six Nations in the Haldimand Treaty of 1794. As a settler organization, MATES acknowledges the work we do is only possible due to the historical and continual assimilation, colonization and genocide of First Nations, Metis and Inuit Peoples. Acting as a Peer Support Service, we prioritize our responsibility to educate and engage ourselves with past and present injustices that Indigenous Peoples face in order to provide informed and responsive support. We encourage all settlers to become familiar with the history of the land which you live, work, and study on, though acknowledging the land should only be the first step. As settlers of Turtle Island we must use our privilege and power to create opportunities to listen to and amplify long-silenced Indigenous voices, while being mindful not to exploit their trauma and demand undue labour.