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MATES is currently offering online appointments on Microsoft Teams.
Monday - Friday: 10:30am - 9:30pm
Saturday & Sunday:10:30am - 5:30pm

Live chat: Click to start a new live chat session
Monday & Wednesday: 2:00pm - 4:00pm
Tuesday & Thursday: 6:00pm - 8:00pm
Friday, Saturday, and Sunday: unavailable

One-to-One Peer Support

MATES provides services to students who are experiencing stress and anxiety, academic issues, social and relationship difficulties, mental health challenges, and transitional challenges into University life and challenges in adapting to culture.

UW Mates Peer Support Poster

Peer Support

MATES is a peer-support service for the undergraduate student population. MATES Peer Support Volunteers support students experiencing social and academic challenges as well as low-level mental health concerns and stress. The MATES team consists of trained student volunteers who are knowledgeable about various on and off-campus resources and can assist students in navigating these services. A MATES session lasts for one hour maximum. To request an appointment, please follow this link: https://wusa.ca/services/uw-mates/uw-mates-request-appointment-form. 

Chat Confidentiality Statement

Everything you talk about in your MATES session will be kept confidential; however, we will have to break confidentiality and connect you to more professional supports in the following scenarios: 

  1. If you tell us or if we have reason to believe that you are at risk of harming yourself or others 
  2. If there is a safety concern for someone aged 16 or under 
  3. Or if you are experiencing abuse from a medical or health care professional 

All chats will be discussed during our debrief meetings without disclosing any identifying information about the student, with the purpose of reflecting on and improving the service we provide to you.  

Peer Support volunteers will be documenting information about all MATES chats in an online contact summary form that will be kept on Microsoft Forms. This data will be kept in a secure Microsoft account that is only accessible to Abby Postma and Sam Woolven who are the Spring 2021 UW MATES Coordinators. Any data will be read-only by them and no other individual.  

Incident Report Form

Have you experienced any issue you want us to know about? Fill in this Incident Report Form to let us know.

Mission Statement

MATES (Mentor Assistance Through Education and Support) is a one-to-one student peer support program offered by the Waterloo Undergraduate Student Association in consultation with Campus Wellness. MATES provides support to students who are hoping to build social skills, or are experiencing personal or academic concerns or low-level mental health and wellness difficulties. MATES volunteers are also well-trained and knowledgeable about various resources on and off campus and can assist students through the navigation of those resources.

Our Services

MATES volunteers go through an intensive selection process and receive extensive training in mentorship by Counsellors from UWaterloo Counselling Services. MATES volunteers are trained in the following areas:

  • academic issues
  • social and relationship difficulties
  • coping skill development
  • transitional challenges to university life
  • challenges in adapting to culture

We offer both appointment and drop-in sessions. Students can set up an appointment with a MATES Peer Supporter by filling out our appointment form below. Alternatively, students may utilize our drop-in hours and be seen at the next available appointment time, however we recommend booking an appointment to ensure that you have a full hour reserved at your preferred time. 

Languages Offered

MATES support is offered in a variety of languages. Check our Facebook page for the most up-to-date list of languages available. You can also email us at mates@wusa.ca for more details.

Request an Appointment

Please use the MATES Request Appointment Form if you wish to make an appointment with a MATES volunteer for one-to-one peer support. If you are looking for more information regarding the program or have any other questions, please email mates@wusa.ca (*do not use the appointment form). When you contact us, your inquiry will be processed with confidentiality and professionalism, and will be answered as soon as possible.

Office Hours

Other Offices won't be open until further notice due to limited access on campus.

Main Offices:

Student Life Centre, 3rd Floor Room 3102:
Monday - Friday: 4:30 PM - 9:30 PM

Faculty Offices:

Engineering 2, Undergraduate Office Room 1772:
Mondays & Fridays: 10:30 AM – 1:30 PM

Mathematics and Computer, 4th Floor Undergraduate Office Room 4033:
Monday - Friday: 10:30 AM – 2:30 PM

Lyle Hallman South: Room 1632:
Mondays, Wednesdays & Fridays: 10:30 AM – 1:30 PM

Environment 1, Room 205:
Tuesdays & Wednesdays: 12:30 AM – 4:30 PM

Science Teaching Complex, Undergraduate Office Room 2024:
Tuesdays: 1:30 PM - 3:30 PM
Fridays: 10:30 AM - 12:30 PM

Psychology, Anthropology and Sociology (PAS) building - Room 2439 Arts Undergraduate Office (AUO):
Tuesday & Thursday: 11:30am - 3:30 pm

Residence Offices:

Claudette Millar Hall, Room 1132:
Tuesdays & Wednesdays: 6:30 PM - 9:30 PM

Village 1, Room 110:
Tuesdays & Wednesdays: 6:30 PM - 9:30 PM

St. Jeromes, Room 1006:
Thursdays & Fridays: 6:30 PM - 9:30 PM

St. Pauls, Room 258:
Thursdays & Fridays: 6:30 PM - 9:30 PM

Satellite Campus Offices:

Pharmacy PHR 5009 (In Kitchener):
Thursdays: 5:30 PM - 8:30 PM
Fridays: 11:30 AM - 2:30 PM

Note: The Pharmacy office operates via appointment only. Please request Pharmacy in the appointment request form, or email MATES@WUSA.ca asking for the Pharmacy office to book an appointment in this location.

Note: MATES only operates by appointments during Exam Periods.



MATES services are available to all University of Waterloo students. If you are struggling or experiencing challenges that relate to your personal well-being, please use the appointment form or drop-in to our office hours. If you have any questions regarding appointments, services, or how to get involved, please do not hesitate to send us an email. No problem is too small – our services are here for you! 

Email: mates@wusa.ca
Facebook: Facebook.com/UWMates
Instagram: @UWMates

Office Location: MATES is available at SLC 3102.

Support After Hours

MATES cannot provide any peer support through email or over the phone. Please utilize our drop-in services at the hours listed above or Campus Wellness for immediate support.

Urgent Support

If you need urgent support after hours regarding mental health and/or personal well-being contact one of the following support numbers that are open 24/7.

Here 24/7: 1-844-437-3247 
TTY: 1-877-688-5501
Good2Talk: 1-866-925-5454

In the event of an emergency or crisis off campus, please call 911 immediately. In the event of an emergency or crisis on campus, please call UW Police Services immediately at 519-888-4567 ext. 22222. MATES should never be contacted for immediate safety concerns.