MATES cannot provide any peer support through email or over the phone. Please utilize our drop-in services at the hours listed above or Campus Wellness for immediate support.
If you need urgent support after hours regarding mental health and/or personal well-being contact one of the following support numbers that are open 24/7.
Here 24/7: 1-844-437-3247
In the event of an emergency or crisis off campus, please call 911 immediately. In the event of an emergency or crisis on campus, please call UW Police Services immediately at 519-888-4567 ext. 22222. MATES should never be contacted for immediate safety concerns.
MATES acknowledges that we are operating on the traditional territory of the Attawandaron, Anishnaabeg, and Haudenosaunee peoples. The University of Waterloo main campus is located on the Haldimand Tract extending six miles on either side of the Grand River, which was promised to the Six Nations in the Haldimand Treaty of 1794. As a settler organization, MATES acknowledges the work we do is only possible due to the historical and continual assimilation, colonization and genocide of First Nations, Metis and Inuit Peoples. Acting as a Peer Support Service, we prioritize our responsibility to educate and engage ourselves with past and present injustices that Indigenous Peoples face in order to provide informed and responsive support. We encourage all settlers to become familiar with the history of the land which you live, work, and study on, though acknowledging the land should only be the first step. As settlers of Turtle Island we must use our privilege and power to create opportunities to listen to and amplify long-silenced Indigenous voices, while being mindful not to exploit their trauma and demand undue labour.