| Timeliness of responses | Not Satisfied | Satisfied | Very Satisfied | Does not Apply |
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| Clarity and applicability of responses | Not Satisfied | Satisfied | Very Satisfied | Does not Apply |
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| Usefulness of letter templates and editing | Not Satisfied | Satisfied | Very Satisfied | Does not Apply |
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| Referral to other campus personal or resources | Not Satisfied | Satisfied | Very Satisfied | Does not Apply |
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| Answering of questions and explanation of university procedure | Not Satisfied | Satisfied | Very Satisfied | Does not Apply |