Empower Me: Mental Health Resources

Call 1-833-628-5589 or see UW Campus Wellness

Mental Health Services for Students

WUSA is excited to partner with Studentcare — a leading provider of student health plans in Canada, serving over 1,000,000 students — to offer Empower Me, a Student Assistance Program designed to support mental health and well-being. Empower Me was built in collaboration with UW Campus Wellness and the Counselling Services Department to fully integrate off-campus student resources with on-campus offerings. This program provides a full suite of mental health services and resources that are customized for students and complement current offerings by UW Campus Wellness. Undergraduate and graduate students at the University of Waterloo can access support via telephone, videoconference, or in person (when permitted in accordance with public health guidelines and COVID-19 advisories).

What is Empower Me?

Empower Me is a mental health and wellness service that seeks to contribute to a resilient student community by supporting existing on-campus and Studentcare mental health resources. 

 The service has a number of professionals with various domains of expertise, including psychology, psychotherapy, social work, nutrition, etc., to support you and respond effectively to diverse needs.

Integrated with On-Campus Resources!

WUSA has worked closely with UW Campus Wellness to ensure that Empower Me is fully integrated with Counselling Services to provide a one-stop, customized array of campus resources that contribute to a resilient student community. Through a "warm handoff" referral method, campus counsellors will share information with your consent with Empower Me counsellors, and vice versa. This allows for better case load management and reduced wait times, and permits Counselling Services resources to support those most in need. No matter where you start — through Empower Me or at Counselling Services — you can get the support you need!

Services & Support

No issue is too big or too small, and interactions are confidential. You can get support for issues of any kind, such as:

  • Stress or anxiety
  • Depression
  • Relationships or interpersonal conflicts
  • Family responsibilities
  • Substance misuse/abuse
  • Disordered eating
  • Time management
  • Career counselling
  • Financial planning or financial insecurity
  • Nutrition, and more

Connect with Empower Me

Call 1-833-628-5589 (toll-free), available 24/7 from anywhere in Canada or the US. See www.studentcare.ca for additional helpline numbers for international access.The first time you connect, a professional will ask you some demographic questions and learn about the issue(s) you’re experiencing to plan a course of action with you. 

EAP Optima Mobile App

You can also connect with Empower Me through the EAP Optima mobile app, available for download from the App Store and Google Play. With the app, you can:

  • Chat with a counsellor
  • Consult professionals via videoconferencing appointments
  • Call the 24/7 helpline
  • Access other health and wellness resources

To create your account on the app, you’ll need an access code, which can be found at www.studentcare.ca.

For more information

See www.studentcare.ca for more details, including an FAQ.

You can also download assistance tools through the iAspiria mobile app by entering "Studentcare" as the Login ID and selecting "Student" from the drop-down menu.

Get it on Google Play  Available on the apple store



Brought to you by:

Student Care, Waterloo Undergraduate Student Association, and University of Waterloo graduate student association logos