Bike Centre Manager (Spring 2023 – Fall 2023, 2 Terms)

Bike Centre Coordinator 

Please note we cannot accommodate students on a co-op term who will be working full-time hours. This is due to coordinators needing to be available regularly during the day to run their operations. If you have any questions, please contact services.support@wusa.ca

Service Description: The Bike Centre is a do-it-yourself style bike shop located in the Student Life Centre. We are a resource for the Waterloo community, providing a low-cost option to utilize our tools and workspace to do bike repairs. The Centre also repairs donated bikes and has a fleet of rental bikes available for Fall and Spring terms.
Job Title: Coordinator, UW Bike Centre (2 Term Contract – Spring 2023 & Fall 2023)
Department: Waterloo Undergraduate Student Association (WUSA) Student-Run Service
Reports To: WUSA Services Manager
Weekly Hours: Up to 20/hrs per week (Fall and Spring), Up to 15/hrs per week in Winter term
Rate: Hourly Wage under review. Range between $16 and $17.25. Final rate will be confirmed prior to start date
Effective Date: May 1st, 2023
End Date: December 29th, 2023
*Note: The candidate must be available to work on campus during the entirety of this contract. We cannot accept coop students for this role.

Benefits of Working for the Bike Centre: 
– Full access to the Bike Centre tools and space
– Build supervisory skills
– Manage a team of dedicated volunteers and staff
– Creative collaborations to engage in meaningful event planning

Role Description: This position manages the day-to-day operations of the Bike Centre including managing staff scheduling, education and support. The role also requires management of the point of sale and finances, human resources, online and social media support, scheduling and planning, some bicycle repair and maintenance, and overall care and cleanliness of the Centre.

Key Accountabilities:  
Develop and maintain a regular schedule of operations for the Spring, Fall and Winter terms in collaboration with the Services Manager to include one early opening and one late closure per week.
Ensure the Bike Centre is open for appointments/drop-ins four weekdays per week, with primary availability during the daytime
Ensure the Bike Centre runs smoothly, effectively and operates in a safe and inclusive manner
Be flexible, especially with respect to hours worked per week.  Be prepared to spend additional hours per week in preparation for various events and fewer hours at other times throughout this contract
Ensure that the Bike Centre space is well maintained, organized, safe and tidy
Ensure the Bike Centre repair inventory is consistently up to date including tools, fluids, parts, tubes, chains and other items for related support and sales
Explore new technologies, equipment, and initiatives to improve the Bike Centre, when required
Provide training to all volunteers and staff
Manage the Bike Centre budget and Point of Sale system including cash sales, donations, and credit/debit
In preparation for the Spring and Fall Bike Auctions, work with the volunteers and mechanics to ensure bicycles are ready for sale
Oversee and facilitate the bike auctions in Spring and Fall
Work with the rental manager to ensure rental bikes are prepared and ready for rent for Spring and Fall terms
Work with the Mechanic to ensure rental fleet is operational, and provide education for basic mechanical skills is provided to volunteers
Create drop-in programs and scheduled workshops that support learning opportunities and prepare education on topics such as cycling safety and skills, basic mechanics, theft prevention and seasonal maintenance
Work with the WUSA marketing department to ensure actively promote the Bike Centre and all related events and activities to the student body
Attend a weekly meeting with the Services Manager and must submit an end of term report in accordance with the WUSA policies and procedures
Submit hours tracking and payroll information as required
Training and Transition
Required to complete the following online training modules:
WUSA Staff Orientation
Workplace Health & Safety & WHMIS
Anti-Oppression (when available)
Workplace Violence & Harassment
AODA Accessibility Training
Covid training as needed Throughout the term of employment, required to update the Bike Centre Operating Manual and submit an electronic copy of the updated version, with tracked changes, to the Services Manager prior to the end of the contract.
Required to provide 8-12 hours of one-on-one training to the new incoming Bike Centre Coordinator prior to the end of this contract
May be required to participate in the Bike Centre Coordinator hiring panel

Requirements and assets for the role: 
Previous experience repairing and maintaining bicycles is strongly preferred
Previous experience within a retail environment is strongly preferred
Must be a current undergraduate student at the University of Waterloo and enrolled in the term(s) indicated
The ability to train others and manage daily operations.
Availability during the day at least 3 days per week to be in the centre
Must be able to be physically on campus during the term(s) as needed
Excellent verbal and written communication skills
Ability to lead a team, engage and motivate
Able to make timely decisions, independently and with a group
Strong interpersonal and conflict-resolution skills
Ability to prioritize and multi-task
Knowledge of budgeting and finance as well as cash-handling skills
Knowledge of volunteering and administration
Strong knowledge of social media

Please submit a resume and cover letter indicating your experience and how you meet the requirements of the role to services.support@wusa.ca with the subject line “WUSA Bike Centre Manager Spring 2023 Application” by March 19th, 2023, at 11:59PM EST.