Here you'll find answers to your COVID questions, information and updates on all things WUSA, and more on the ways we're here to support you online!

Your finances

Student Emergency Support Fund

WUSA has established a support fund for students who are struggling financially. Applications will be accepted until September 30, 2020. 

Canada Emergency Response Benefit (CERB)

The CERB is ending September 26, 2020. You can apply now for any period between March 15 and September 26, 2020.

Canada Emergency Student Benefit (CESB)

Students who are not receiving the Canada Emergency Response Benefit may quality for the Canada Emergency Student Benefit.

Applications for this benefit must be submitted before September 30, 2020.

Student Loans

Both the provincial and federal governments have frozen student loan repayment and accrued interest from March 30, 2020 until September 30, 2020.

More information: National Student Loans Service Centre website

Your mental health

Interacting with others through a screen can be taxing on more than just your eyes. It can really take a toll on your mental health and state of mind. Below, we've put together a list of mental health supports we hope you'll reach out to this term and in the future.

Student Assistance Program: EmpowerMe

  • Both undergrad and grad students can access this service from anywhere in North America, 24/7. By dialing (toll free) 1-844-741-6389, you'll be connected to a trained counsellor and can request to speak to one in your preferred language.


  • MATES is offering online Skype-based appointments. Please email MATES if you'd like to chat with them!

Campus Wellness Counselling Services

  • Counselling Services are available by phone and video Monday to Friday 8:30 a.m. to 4:30 p.m. To book an appointment, call 519-888-4567 ext. 32655. Keep up with their latest updates on their news page.


  • Good2Talk provides confidential support services for post-secondary students in Ontario and Nova Scotia. Ontario students can reach them at 1-866-925-5454 or by texting GOOD2TALKON to 686868

Your physical health and well-being

Health Services

The University is opening its own on-campus COVID-19 assessment and testing centre. It will be located in the Health Services building, with plans to open additional locations on campus in the near future. For the health and safety of our campus community, it will only be open to students and employees of the University.

A medical referral is not necessary to get tested, but students and employees will need to make an appointment through Health Services.

It is scheduled to open October 1, 2020.

WUSA Health Plan

Your Student Health Plan covers most medical needs and has expansive drug coverage, no matter where you are in the world.

Those who will be outside of Canada during the 2020-2021 academic year will have an opportunity to request a full refund July 5-19, 2021. StudentCare has a handy little infographic with all you need to know.

Your SLC services

Student Life Centre (SLC) and Turnkey

Your Student Life Centre and Turnkey are open Monday to Friday, 7:30 a.m. to 7:00 p.m. You'll notice some directional signage at your feet when you enter. We ask that you please follow those and register with the University's check-in system.

On an exciting note, your WUSA Student Planners are now availble for pickup at the Turnkey desk.

Services available:

  • GO transit & PRESTO Card Services

  • Student Food Bank hampers

  • Watcard add funds

  • GRT EasyGO Fare Card Services

Student Health Pharmacy

Monday to Friday, 10 a.m. to 4 p.m.

Campus Dentist and SOS Physiotherapy 

Open by appointment only 

W Store Essentials, Watcard 

Monday to Friday, 9 a.m. to 4 p.m. 


Monday to Friday, 9:30 a.m. to 5 p.m.

Feds Used Books

Monday to Friday, 9 a.m. to 5 p.m.  

International News

Monday to Friday, 7:30 a.m. to 6 p.m.

Additional SLC Services Updates

  • CIBC banking machines, self-use photocopiers and printing are available 

  • Lounge/prayer space and study/piano rooms remain closed

  • Floors two and three are closed

  • The Caffeine Dispensary and all Societies businesses are closed until further notice  

Your Student-Run Services

Available on-campus:

  • Off Campus Community (MPR)
  • Women's Centre (SLC 2101)
  • Glow Centre (SLC 2102)
  • Bike Centre (SLC 0101)

Available online:


Your cheque requests


Please email the Clubs Manager for information on how to submit a cheque request. 

Please email the Services Manager for information on how to submit a cheque request. 

Society Presidents are authorized to provide for digital submission of any cheque requests less than or equal to $100, but must provide a confirmation email to Gurpreet at

Cheque pick-up

Cheques can be picked up at the Turnkey Desk if you elect not to have them mailed to your address. We will try to proactively inform you when cheques are ready for pick-up, but we would appreciate your patience during this time as delays may occur.

WUSA Advocates

checkmark  = achieved

spinner = in progress

unapproved = not completed

Financial Support for Students

checkmark  WUSA created an emergency student support fund from the Student Life Endowment Fund to help students who are struggling financially as a result of COVID-19, and called on the University to match our contribution

checkmark  We called on the provincial and federal governments to provide student loan relief, and secured a moratorium on interest and payments on student loans for the next 6 months

checkmark  We called on the federal government to distribute the Canada Emergency Response Benefit OR an alternative summer income supplement to students and new graduates on a needs basis (read more from UCRU)

checkmark  We called on the federal government to provide emergency loan and grant funding to the universities to administer to students in desperate financial need (read more from UCRU)

checkmark  We called on the federal government to enhance existing financial aid programs for post-secondary students for fall 2020 entry (read more from UCRU)

checkmark  We contacted the provincial government to ensure students receive the increase in Canada Student Grants through OSAP

spinner  We are asking the federal government to include international students in CESB  

spinner  We are calling for the extension of the federal government’s support package for students

spinner  We are calling on the provincial government to address students’ housing concerns

not completed  We asked the university to make the alumni donations to the COVID-19 Student Emergency Support Fund available for students who continue to need support by raising the maximum amount per student  

not completed  We asked the university to make the alumni donations to the COVID-19 Student Emergency Support Fund available for students who continue to need support by prioritizing students who are not eligible for CESB 

checkmark  The university is using the remainder of the COVID-19 Student Emergency Support Fund to assist students with costs for technology needs

On Campus and Academic Supports

checkmark  We called on the University to proactively move to online delivery and encouraged the cancellation of mass exams

checkmark  We lobbied the University to move to a CR/NCR grading scheme for their class and to create an easy mechanism for students to choose CR/NCR for themselves at the end of term

checkmark  We asked for student self-verification on Verification of Illness forms

checkmark  Parking Services agreed to our request to provide prorated refunds to students with parking passes

checkmark  We are offering increased capacity of our petition and grievance support for students who may have their academics negatively impacted due to illness and self-isolation

checkmark  We asked for either partial refunds or a carry forward on meal plans that will no longer be of use to students this term

checkmark  We asked Campus Housing for partial refunds for those who are living in residence and leaving early this term

checkmark  We asked the university to offer online alternatives for students who cannot or do not want to come back to campus in the fall  

checkmark  We asked for refund without penalty on residence deposits paid before the announcement of fall term online delivery   

checkmark  We reached out to Athletics & Recreation for partial refunds for personal training, classes, intramurals, and any other athletic activities

checkmark  We have communicated to the University about students’ desire for an in-person convocation with their classmates when possible

spinner  We are gathering feedback from students on teaching quality to inform our recommendations for improvements. Share your experience with our Vice President, Education by filling out this form

spinner We are communicating students’ concerns with the workload of the online learning environment