Coordinator, MATES (2 Term Contract – Fall 2021 & Winter 2022)

MATES Coordinator

Service Description: UW MATES is a peer-support service for the undergraduate student population. MATES Peer Support Volunteers support students experiencing stress, social and academic challenges as well as low level mental health concerns. The MATES team consists of trained volunteers who are knowledgeable about various on and off-campus resources and can assist students in navigating these services.

Job Title: Coordinator, MATES (2 Term Contract – Fall 2021 & Winter 2022) 2021)
Department: Waterloo Undergraduate Student Association (WUSA) Student-Run Service
Reports To: WUSA Services Manager
Weekly Hours: Up to 25 hours per week (minimum of 15 hours per week)
Rate: $16.00/hr
Effective Date: September 1st, 2021
End Date: April 30th, 2022

Benefits of Working for MATES:

  • High level management experience, leadership experience, outreach experience
  • Organize teams of volunteers and executives
  • Learn how to work with multiple groups on campus
  • Gain skills related to working with a budget
  • Have a large impact on the availability of support on campus.

Role Description: The Coordinator’s main responsibility is to ensure that the program meets the needs of the undergraduate student population. The Coordinator facilitates cooperation between the various team members within the MATES service as well as ensures that the MATES Volunteers and Executives are well supported. The Coordinator is also required to work closely with and facilitate communication with the Executive team for MATES as well as with the Waterloo Undergraduate Student Association.

The Coordinator leads all those involved within the service while working closely with the Waterloo Undergraduate Student Association to ensure that MATES remains an active and growing service available to all undergraduate students. The Coordinator plays a large role in networking among different organizations, helping MATES develop further as a service, innovating new ways to get students involved with the service as well as working on outreach to ensure that the campus community is aware that the service exists and is available to them. Additionally, the Coordinator is responsible for maintaining working relationships with the faculty contacts.

Key Accountabilities:

  • Overall logistics and general operations of MATES including the physical space and safety for all volunteers and visitors
  • Supervision, training and support for the Executives and Volunteers
  • Hire Volunteers and Executives for upcoming terms
  • Assist with development and facilitation of 2-day MATES Core Training
  • Provide support as needed to the MATES Volunteers and Executives
  • Plan and lead weekly Debrief Meetings to supervise MATES Volunteers
  • Plan and lead weekly Executive Meetings to supervise and provide support to the Executive team
  • Conduct midterm check-ins with all Volunteers and Executives once a term
  • Address disciplinary issues that may come up within the MATES service with Volunteers or Executives
  • Arrange appointments with the MATES Volunteers and any student who is seeking support from UW MATES.
  • Work with services and other groups across campus in order to ensure MATES is available to students who need it
  • Facilitate communication between the counsellors at Counselling Services and MATES, especially in relation to weekly Debrief Meetings with Volunteers
  • Managing and replying promptly to MATES emails
  • Overseeing MATES finances
  • Work with the WUSA Marketing department to ensure proper promotion of the Centre and all related events and activities
  • Attend a weekly meeting with the Services Manager and submit an end of term report in accordance with the WUSA policies and procedures
  • Submit hours tracking and payroll information as required

Requirements and assets for the role:

  • Previous experience working within MATES is required
  • Passion for mental health awareness, reducing stigma for mental illness and a strong proponent of peer support
  • Previous training in Mental Health First Aid, SafeTALK, UWaterloo Student Leadership Training, Foundational Training for Peer Leaders or other similar trainings is a strong asset
  • Must be a current undergraduate student at the University of Waterloo and enrolled in the term(s) indicated
  • Must be able to be physically on campus during the term(s) as needed
  • Must be committed to fulfilling the required hours to ensure quality of service
  • Excellent verbal and written communication skills
  • Ability to lead, engage, and motivate a team
  • Able to make timely decisions, independently and with a group
  • Strong interpersonal and conflict-resolution skills
  • Ability to prioritize and multi-task
  • Knowledge of budgeting and finance is an asset
  • Understanding of social media platforms, including Facebook and Instagram

Training Requirements:

  • Required to attend training with WUSA Services Manager prior to official start date (dates TBA)

Please submit a resume and cover letter indicating experience and how you meet the requirements of the role to services.support@wusa.ca with the subject line “WUSA MATES Coordinator Fall 2021 Application” by Sunday, July 11, 2021, at 11:59PM EST.