Coordinator, Centre for Academic Policy Support (CAPS) (2 Term Contract – Fall 2021 & Winter 2022)

Centre for Academic Policy Support Coordinator

Service Description: The Centre for Academic Policy Support (CAPS) is a confidential student support service run by students, for students. The CAPS Coordinator is trained to assist fellow Waterloo undergraduates throughout their experience in navigating academic policy in the instances of filing petitions, grievances and appeals. We believe in students helping students, and that’s what we’re here to do.

Job title: Coordinator, Centre for Academic Policy Support (CAPS) (2 Term Contract – Fall 2021 & Winter 2022)
Department: Waterloo Undergraduate Student Association (WUSA) Student-Run Service
Reports to: WUSA Services Manager
Weekly Hours: Up to 15/Hrs per week
Rate: $16.00 /hr
Effective date: September 1st, 2021
End Date: April 30th, 2022

Benefits of Working for CAPS:

  • High level management experience, leadership experience, outreach experience
  • Assist students during difficult times and learn valuable people skills
  • Learn how to work with multiple projects at the same time
  • Have a large impact on academic support on campus.

Role Description

The Waterloo Undergraduate Student Association (WUSA) is committed to improving the lives of UWaterloo undergrads both in and outside the classroom. The WUSA Centre for Academic Policy Support (CAPS) ( provides support to undergraduates undergoing appeals, grievances, petitions or academic misconduct cases.

The Co-ordinator will report to the Services Manager and will be the point of contact and worker for all applicable CAPS cases. The Coordinator will handle with intake, assessment and provision of advice, as well as any necessary debriefing or documentation.

The Coordinator for the Centre will have strong communication skills, ability to think analytically and impartially and is passionate about supporting students through formal processes. The Coordinator will assist with other duties as required, including providing technical expertise to the Policy 70, 71 and 72 reviews, and in formulating WUSA policy regarding student discipline, petitions, grievances, and appeals.

Requirements and Assets for the Role:

  • Current undergraduate University of Waterloo student
  • Understanding of the University formal policy system is an asset is a significant asset
  • Must be committed to fulfilling the required hours to ensure quality of service
  • Excellent verbal and written communication skills
  • Ability to lead a team, engage and motivate
  • Able to make timely decisions, independently and with a group
  • Strong interpersonal and conflict-resolution skills
  • Ability to prioritize and multi-task
  • Passion and motivation to help students
  • Strong initiative: can identify problems and formulate potential solutions independently
  • Able to learn and adapt to different problems presented
  • Ability to synthesize large amounts of information
  • Strong time management (i.e. capable of handling multiple deadlines)

Training Requirements:

  • Required to attend training with WUSA Services Manager prior to official start date (dates TBA)

Please submit a resume and cover letter indicating experience and how you meet the requirements of the role to with the subject line “CAPS Coordinator Fall 2021 Application” by Sunday, July 11th, 2021, at 11:59PM.