Copyright © 2019 Federation of Students, University of Waterloo operating as Waterloo Undergraduate Student Association
One-to-One Peer Support
MATES provides services to students who are experiencing stress and anxiety, academic issues, social and relationship difficulties, mental health challenges, and transitional challenges into University life and challenges in adapting to culture.
MATES (Mentor Assistance Through Education and Support) is a one-to-one student peer support program offered by the Federation of Students in consultation with Campus Wellness. MATES provides support to students who are hoping to build social skills, or are experiencing personal or academic concerns or low-level mental health and wellness difficulties. MATES volunteers are also well-trained and knowledgeable about various resources on and off campus and can assist students through the navigation of those resources.
MATES volunteers go through an intensive selection process and receive extensive training in mentorship by Clinical Psychologists from UW Counselling Services. MATES volunteers are trained in the following areas:
- academic issues
- social and relationship difficulties
- coping skill development
- transitional challenges to university life
- challenges in adapting to culture
We offer both appointment and drop-in sessions. Students can set up an appointment with a MATES Peer Supporter by filling out our appointment form below. Alternatively, students may utilize our drop-in hours and be seen at the next available appointment time, however we recommend booking an appointment to ensure that you have a full hour reserved at your preferred time.
Request an Appointment
Please use the MATES Request Appointment Form if you wish to make an appointment with a MATES volunteer for one-to-one peer support. If you are looking for more information regarding the program or have any other questions, please email firstname.lastname@example.org (*do not use the appointment form). When you contact us, your inquiry will be processed with confidentiality and professionalism, and will be answered as soon as possible.
Student Life Centre, 3rd Floor Room 3102:
Monday - Friday: 3:30 PM - 9:30 PM
Engineering 2, Undergraduate Office Room 1772:
Tuesdays & Fridays: 10:30 AM – 1:30 PM
Mathematics and Computer, 4th Floor Undergraduate Office Room 4018:
Monday - Friday: 11:30 AM – 1:30 PM
B.C. Matthews Hall, Room 2219:
Mondays, Wednesdays & Fridays: 11:30 AM – 1:30 PM
Claudette Millar Hall, Room 1132:
Wednesdays: 6:30 PM - 9:30 PM
Note: UW MATES only operates by appointments during Exam Periods.
MATES services are available to all University of Waterloo students. If you are struggling or experiencing challenges that relate to your personal well-being, please use the appointment form or drop-in to our office hours. If you have any questions regarding appointments, services, or how to get involved, please do not hesitate to send us an email at email@example.com. No problem is too small – our services are here for you!
Office Location: MATES is available at SLC 3102.
Support After Hours
UW MATES cannot provide any peer support through email or over the phone. Please utilize our drop-in services at the hours listed above or Campus Wellness for immediate support.
If you need urgent support after hours regarding mental health and/or personal well-being contact one of the following support numbers that are open 24/7.
Here 24/7: 1-844-437-3247
In the event of an emergency or crisis off campus, please call 911 immediately. In the event of an emergency or crisis on campus, please call UW Police Services immediately at 519-888-4567 ext. 22222. UW MATES should never be contacted for immediate safety concerns.