• Help students define and articulate problems.
  • Explain possible options, including but not limited to: speaking to an advisor, direction to campus or community services, supporting informal resolution, formal process.
  • Provide clarity on University policy, for example: distinguishing between petitions and grievances, or the difference between Faculty Committee on Student Appeals (FCSA) vs University Committee on Student Appeals (UCSA).
  • Walk students through applicable timelines and deadlines.
  • Direct students to the proper forms and where to obtain required documentation.
  • Providing templates, flowcharts, and summaries of university policy which are pertinent to a student’s situation.