The work of Glow Centre volunteers and present of centre users is intended to be confidential. It is important to keep in mind that not all volunteers and visitors identify as part of 2SLGBTQ+ community, and that not everyone chooses to be open about their sexual orientation and/or gender identity to friends, family, and coworkers. It is important to respect the confidentiality of all individuals while volunteering with Glow and to avoid making assumptions about anyone’s identity.

To protect individuals that use Glow services:

  • One must not discuss the details of any Centre visit, telephone call, meeting request, or similar confidential activities of Glow, whether the knowledge is based on direct participation or shared by another volunteer.
  • Only volunteers are allowed to access to Glow documents (e.g., log sheets, forms, and digital files).
  • No picture or videos are allowed without explicit consent.
  • One must not discuss the personal contents of any Glow documentation.
  • During peer support hours, only the volunteer providing peer support that hour and the individual(s) receiving support are allowed in the Centre.
  • One must not reveal information that would indicate that any individual is at all affiliated with the Glow Centre for Sexual and Gender Diversity without that individual’s consent. When encountering anyone met through Glow in another location, do not indicate any affiliation with that individual unless they give you consent to do so.
  • Volunteers must not divulge the office hours of other volunteers. Note: There are occasions in which volunteers may wish or be obligated to discuss their volunteering experiences with other individuals.
    Volunteers are obligated to report directly to police and therefore break confidentiality, in the following circumstances:
  • If an individual discloses abuse of a person under the age of 16.
  • If an individual poses a serious risk of physical harm to themselves or others.
  • If an individual discloses sexual abuse by a health professional.
  • If a resident of a nursing home is in need of protection.
  • If asked to do so by a judge.