We’ve outlined what we’re doing to support students during the COVID-19 crisis, as well as information on resources and answers to questions that students have asked.

WUSA Advocates

checkmark  = achieved

spinner = in progress

unapproved = not completed

Financial Support for Students

checkmark  WUSA created an emergency student support fund from the Student Life Endowment Fund to help students who are struggling financially as a result of COVID-19, and called on the University to match our contribution

checkmark  We called on the provincial and federal governments to provide student loan relief, and secured a moratorium on interest and payments on student loans for the next 6 months

checkmark  We have called on the federal government to distribute the Canada Emergency Response Benefit OR an alternative summer income supplement to students and new graduates on a needs basis (read more from UCRU)

checkmark  We called on the federal government to provide emergency loan and grant funding to the universities to administer to students in desperate financial need (read more from UCRU)

checkmark  We have called on the federal government to enhance existing financial aid programs for post-secondary students for fall 2020 entry (read more from UCRU)

checkmark  We contacted the provincial government to ensure students receive the increase in Canada Student Grants through OSAP

spinner  We are asking the federal government to include international students in CESB  

spinner  We are calling for the extension of the federal government’s support package for students

spinner  We are calling on the provincial government to address students’ housing concerns

not completed  We asked the university to make the alumni donations to the COVID-19 Student Emergency Support Fund available for students who continue to need support by raising the maximum amount per student  

not completed  We asked the university to make the alumni donations to the COVID-19 Student Emergency Support Fund available for students who continue to need support by prioritizing students who are not eligible for CESB 

checkmark  The university is using the remainder of the COVID-19 Student Emergency Support Fund to assist students with costs for technology needs

On Campus and Academic Supports

checkmark  We called on the University to proactively move to online delivery and encouraged the cancellation of mass exams

checkmark  We lobbied the University to move to a CR/NCR grading scheme for their class and to create an easy mechanism for students to choose CR/NCR for themselves at the end of term

checkmark  We asked for student self-verification on Verification of Illness forms

checkmark  Parking Services agreed to our request to provide prorated refunds to students with parking passes

checkmark  We are offering increased capacity of our petition and grievance support for students who may have their academics negatively impacted due to illness and self-isolation

checkmark  We asked for either partial refunds or a carry forward on meal plans that will no longer be of use to students this term

checkmark  We asked Campus Housing for partial refunds for those who are living in residence and leaving early this term

checkmark  We asked the university to offer online alternatives for students who cannot or do not want to come back to campus in the fall  

checkmark  We asked for refund without penalty on residence deposits paid before the announcement of fall term online delivery   

checkmark  We reached out to Athletics & Recreation for partial refunds for personal training, classes, intramurals, and any other athletic activities

checkmark  We have communicated to the University about students’ desire for an in-person convocation with their classmates when possible

spinner  We are gathering feedback from students on teaching quality to inform our reccommendations for improvements. Share your experience with our Vice President, Education by filling out this form

spinner We are communicating students’ concerns with the workload of the online learning environment

Financial Assistance

Student Emergency Support Fund

WUSA has established a support fund for students who are struggling financially as a result of the COVID-19 pandemic and partnered with the University to increase the amount of money available.

Applications are now open

Canada Emergency Response Benefit (CERB)

Both Canadian and International students are eligible for the Canada Emergency Response Benefit, a $500/week benefit for 16 weeks, if they meet certain requirements.

CERB applications are open now based on your birth date

Canada Emergency Student Benefit (CESB)

Students who are not receiving the Canada Emergency Response Benefit can receive $1,250 per month for up to four months (May-August 2020) through the Canada Emergency Student Benefit. Students with disabilities and students with dependents could receive an additional $750.

CESB Applications open May 15, 2020.

Important note: if you haven't filed taxes before you will need to register your SIN number with Canada Revenue Agency before you apply for CESB at 1-800-959-8281. You will not be able to apply for the CESB or set up direct deposit until you have registered your SIN with CRA.

Student Loans

Both the provincial and federal governments have frozen student loan repayment and accrued interest from March 30, 2020 until September 30, 2020.

More information: National Student Loans Service Centre website

Financial Resources for Ontario Students

Ministry of Children, Community and Social Services (benefits and financial assistance)

Contact your local MPP or municipal office
Dial 2-1-1 for supports available in your community

For more on rent relief/information, see the Leases and Residence drop-down. section.

Spring and Fall Term Updates

Spring Term

Spring term 2020 will continue online and run for 12 weeks. All in-class activity has been cancelled until the end of spring term.

Online classes begin: May 11, 2020

Online classes end: August 4, 2020

Find current information on classes, campus safety and more on UWaterloo’s Coronavirus page

Fall Term

The University of Waterloo is taking a hybrid approach:

All large classes will happen online this fall term.

Some classes and supports will be available in person. Activities where learning outcomes rely on the activity taking place in person will be prioritized.

For full details, please see the University of Waterloo’s most recent update.

Tuition Fees (Domestic and International Students)

Will there be a reduction in tuition fees now that spring term is completely online?

As the University has said they will not be adjusting tuition rates, we will be advocating for the University to impose higher standards on professors when moving lecture content online.

Mental Health and Supports

WUSA’s Empower Me Student Assistance Program

  • Counselling support available online or over the phone


  • Peer support available online

  • Email MATES to book an appointment

Campus Wellness Counselling Services

  • Counselling services available by phone between Monday-Friday 8:30am-4:30pm

  • 519-888-4567 ext 32655 to book an appointment


  • Confidential support services for Ontario post-secondary students available 24/7/365

  • 1-866-925-5454

  • Text GOOD2TALKON to 686868

Health Services and WUSA Health Plan

Health Services

We have expanded the criteria for health coverage under the student health plan beyond what we had before!

Those exceptions will be approved on a case-by-base basis at the discretion of the Medical Director, Dr. Clark Baldwin, to support needs of UWaterloo undergrads.

In addition, we continue to offer additional resources to Health Services should they be needed.

WUSA Health Plan

Your Student Health Plan covers most medical needs and has expansive drug coverage.

If you have any problems with coverage or need to be opted into the Health Plan, please email your VPOF.

Student Life Centre (SLC) Operations

SLC Operating Hours

Monday to Friday
9 a.m. to 4 p.m.

Turnkey Desk Operating Hours

Monday to Friday
9 a.m. to 4 p.m.

For extra measures, plexiglass barriers have been installed and the desk staff have been instructed to regularly clean door handles, debit/credit machines, WatCard terminal stations, and the Turnkey countertop.

Limited services available:

  • GO transit

  • Greyhound

  • Turnkey pantry

  • Student Food Bank hampers

  • Watcard

Student Food Bank hampers

Available during Turnkey operating hours.

Student Health Pharmacy

Monday to Friday
10 a.m. to 2 p.m.

Commercial Operations
All WUSA business operations are closed, including:

  • Feds Used Books

  • International News

  • The Caffeine Dispensary 

  • All Societies businesses 

Feds Used Books

Available for purchase online [external link]

Bike Centre

Open by appointments, click here for more information.

Additional SLC Services Updates

  • CIBC Banking Machines, self-use photocopiers and printing are available.

  • Study/lounge space and study rooms, prayer space & piano rooms are all closed. 

  • Floors two and three are closed. 

Co-op Students

The University of Waterloo announced that travel outside of Canada will not be sanctioned for University activities. This will apply to co-op students in the spring 2020 term and beyond until advisories change.

Students must work in Canada for the spring 2020 work term. Co-operative Education will not grant co-op work term credit to students who work outside of Canada.

International and USA-based jobs will still be posted on WaterlooWorks IF they have been converted into remote opportunities from Canada or moved to the company's Canadian office.

Students currently matched to spring 2020 jobs outside of Canada will be removed from those jobs unless they can work remotely from Canada or from the company's Canadian office. 

Shorter work terms have been approved for students, so a later start date is no problem.

For more answers to your co-op questions, please refer to Co-op Program’s FAQ.

International Students

International students can return to Canada, if they self-quarantine for 14 days.

International students meeting certain requirements are eligible for the Canada Emergency Response Benefit, a $500/week benefit for 16 weeks.

If travel restrictions keep you from returning to Canada, please contact your academic advisor, a University of Waterloo Immigration Consultant, and your WUSA VP Education

WUSA has asked Immigration, Refugees and Citizenship Canada to extend both study visas and post-graduation work permits.

For more information, check out UWaterloo’s International Students FAQ.
We are continuing to monitor the implications of government announcements on our international students and those who study abroad

Student Events

All on-campus student events are cancelled, but we will be providing online activities/ events where possible.

Critical governance events (Students’ Council, Board of Directors, and Committees) will meet by teleconference unless otherwise required.

Student-Run Services

Peer Support is available online.  

Of the services below, only the Bike Centre will be open by appointment, and Student Food Bank will be accessible in the Student Life Centre through food hampers available at Turnkey Desk.

MATES: Services Available Online 

Student Food Bank: Hampers Available at Turnkey Desk Only 

RAISE: Services Available Online

  • One-to-one peer support sessions available online

  • Email RAISE to book an appointment

  • The Centre in the SLC is CLOSED

  • Additional support available via equity@wusa.ca

Women’s Centre: Services Available Online

The Glow Centre: Services Available Online

  • One-to-one peer support sessions available online

  • Email The Glow Centre to book an appointment

  • The Centre in the SLC is CLOSED

  • Additional support available via equity@wusa.ca 

Centre for Academic Policy Support (CAPS): Services Available Online

Bike Centre: Open by appointment

Co-op Connection: Services Available Online

Off Campus Community: CLOSED  

International and Canadian Student Network: CLOSED  

  • Email ICSN for any concerns or support regarding International Student issues 

  • Additional support available via equity@wusa.ca

Please consider donating if you’re able. Donations can be made at the lower SLC across from the CIBC Bank. 

Campus Response Team: CLOSED 


All open recreation, registered programming and varsity/club workouts and practices have been cancelled. 

Online Warrior Workouts  
Monday to Friday  
10:30 am, 3 pm, and 8 pm  

To retrieve locker contents, please email warriorsinfo@uwaterloo.ca to arrange pickup. 

Leases and Residences

I’ve moved back home and want to terminate my lease. What can I do?

While it may not be possible to exit your lease, you may be able to terminate with notice or invoke Forces Majeure or Act of God clauses if those clauses are within your lease. 

Students who paid their WUSA Legal Protection Program fee are encouraged to contact our toll-free legal assistance helpline at 1-833-202-4571.  


The province has suspended evictions (approving new ones or enforcing evictions) in the current health emergency.  

Ontario Landlord Tenant Board: 1-888-332-3234. 

In some communities, you may be able to get a low-cost loan to help cover your rent. 


Contracts for spring have been halted. If you had entered into one before COVID-19, Housing will be in touch with you.  

Contracts for the fall are delayed as the decision on fall term has not yet been made. Visit Waterloo Residence for the latest information. 

Meal Plan 

Food Services is offering a prorated refund on the Meal Plan overhead amount, and will allow students to carry forward their meal plan money (instead of converting it to Flex Dollars) for any students moving out of residence, based on their date of moveout. 

Cheque Requests

As WUSA staff are now working from home, cheques are no longer available for pick up and will be mailed to you instead. 

Please note with the new distancing requirements it may take in excess of two weeks for you to receive your cheque.   

If you have an outstanding cheque to be picked up, please email recept@wusa.ca with your mailing address.  

To submit a new cheque request:


  1. If your cheque is urgent, over $100, and you are comfortable/able to come to campus, please drop off your cheque request, with your mailing address and original receipts to the Turnkey Desk in the SLC.  

  • Approvals: we will contact the appropriate people on your behalf 

  • Contacting your club exec (if possible) for email approval will speed things up 

  • Once everything is together the cheque will be printed, signed and mailed 

  1. If you are unable and/or uncomfortable to come to the SLC and your expense is under $100, you may submit your request electronically.    

  • Download and complete the clubs cheque request form 

  • Please ensure you write your clubs name in full 

  • We will fill in the account information 

  • If you’re able to contact your club executive and receive approval it will speed up the process

  • Email the request along with a photo of your itemized receipts (approvals if possible) and mailing address to recept@wusa.ca  

  1. If you are unable and/or uncomfortable, and your expense is over $100, you must submit your request via mail.      

  • Download and complete the clubs cheque request form 

  • Please ensure you write your clubs name in full 

  • We will fill in the account information 

  • If you’re able to contact your club executive and receive approval it will speed up the process 

  • Mail the request along with your itemized receipts, approvals if possible and mailing address to: 
    200 University Avenue West
    SLC Room 1116
    Waterloo, Ontario
    N2L 3G1 

Please email the Services Manager for information on how to submit a cheque request. 

Please review email communication from the Vice President Operations & Finance regarding permissions during this time.  

Society Presidents are authorized to provide for digital submission of any cheque requests less than or equal to $100, but must provide a confirmation email to vpof@wusa.ca if they are taking this direction.  

Cheque Pick Up

Cheques can be picked up at the Turnkey Desk if you elect not to have them mailed to your address. We will try to proactively inform you when cheques are ready for pick-up, but we would appreciate your patience during this time as delays may occur. 


Buses, ION light rail and MobilityPLUS are free until May 31, 2020 and should be used for essential trips only.

Beginning April 20, weekday bus service will be reduced on some routes. There are no changes to weekend service.

ION light rail will continue to run every 15 minutes.

Visit Grand River Transit for the full list of routes affected and updates.

General Meeting

Our Winter 2020 General Meeting took place over teleconference on March 24, 2020.  

In accordance with our bylaws, Students’ Council was empowered to attend on behalf of our members, represent their interests, and transact the necessary business as listed on the Agenda

If you missed the livestream, check out our recap! Feel free to pass along any questions or comments to your WUSA President.


The Parking Office is closed, and parking permit sales suspended until further notice.

Refunds will be distributed the same way they were initially purchased (i.e. in-office purchase, refunded upon our return, online purchase refunded online).

Please email parking services and be sure to include your student and permit numbers.  

UWaterloo Remote Services

Immigration Consulting

Sign up for an Immigration Consulting appointment through portal.uwaterloo.ca and follow the instructions.   

Global Learning Coordinator

Book a phone appointment by emailing studyabroad@uwaterloo.ca 

Global Experience Certificate

Book a Global Experience Certificate phone appointment by emailing gec@uwaterloo.ca 


Online Learning Resources 

Writing and Communications Centre

Book an online appointment with the Writing and Communications Centre.